Simple, Interrupted

Change is hard. Change in a veterinary clinic? Even harder. In this episode, Mary Schwartz sits down with Amanda Edwards: practice manager, veterinary leader, and co-host of the client-facing podcast Feces and Laughter, to talk about the real, messy, sometimes chaotic process of rolling out change in your clinic.
From the die-hard naysayers to the quiet eye-rollers, Amanda breaks down how to actually get your team on board with new technology, new protocols, and new ways of doing things without losing your mind or their trust. They dig into the "No B*tch Rule," why you should never throw your team into something without proper training, and why sometimes the best thing a leader can do is stand in front of their team and say, "yeah, that one was on me."
Whether you're thinking about new software, a new workflow, or just trying to survive the AI wave that's taking over vet med, this episode is your roadmap.
Go give Feces and Laughter a listen. Amanda and her medical director are doing something really special for clients, and it just might inspire you to connect with yours in a whole new way.

In this episode of Simple Interrupted, Mary Schwartz and Stephanie Worley discuss the intricacies of the client journey in veterinary practices, focusing on the integration of technology to enhance client communication and engagement. They explore the fears associated with technology, the importance of understanding client preferences, and the role of online booking systems. The conversation emphasizes the need for effective change management and team buy-in when implementing new technologies, ultimately highlighting that technology can enhance the personal touch in veterinary care.

In this episode, Mary Schwartz and Stephanie Worley discuss the intricacies of the client journey in veterinary practices. They explore the importance of understanding the client experience from the initial search for a veterinarian to follow-up care after an appointment. Key themes include the significance of effective communication, the role of technology in enhancing client interactions, and strategies for building trust and managing expectations regarding costs. The conversation emphasizes the need for veterinary practices to optimize each stage of the client journey to improve client satisfaction and retention.